Tessera is a powerful venue ticketing platfrom coupled with a WordPress website integration toolkit.
Features
Website Integration
Flexible event card display options with Tessera ticket data overlay.
Filter bar with data, tag, and fuzzy text search capability.
Sell events for multiple venues, rooms, or stages in a single website.
A modal cart sidebar can be enabled, allowing fans to add tickets to their carts and continue shopping. Alternatively, selecting tickets can lead straight to the checkout screen.
Get creative! Create any conceivable type of ticket. Mix general admission and seated.
Link events to off-site ticket sales platforms when needed. For instance, if you move a popular event to another location with higher capacity.
Recommended events is a powerful way to introduce fans to performers they may be interested in.
Sell merch in a dedicated merch ecommerce store.
Configure multiple product attributes with corresponding product photos.
Tessera’s UI library offers support for developers to customize the display of event cards and detail pages by adjusting HTML and CSS dynamically based on Tessera ticket availability conditions. For example, in the event of a sell out, you might add a custom “sold out” sticker to a card.
Embed HTML or add/remove CSS classes based on ticket conditions such as limited inventory and sold out.
Customer Features
Customers will experience a quick, easy, and intuitive checkout process.
If customers have an account, they may log in at any time, or check out as a guest. They have the option of creating an account at checkout and saving their credit card for future purchases.
A configurable cart timer locks selected tickets to a customer’s cart during checkout. Customers won’t lose their tickets.
An easy-to-use SVG (scalable vector graphic) seating chart makes it easy to pan, zoom, and select tickets on phones and desktops alike.
Guest checkout and saved accounts are supported. Customers can opt to create an account at the time of purchase.
Customers can save credit cards (PCI compliant, of course) to their accounts for fast future purchases.
Ticket Types
Set event ticket inventory, price, fee, and parameters such as maximum number of tickets per purchase, sell date range, and more. Tickets are delivered by email.
Customers select individual seats in an easy-to-use seating chart.
An alternative to seats: sell entire tables instead.
Create free events by setting up $0 tickets. Customers reserve their tickets by completing the checkout process, but without providing credit card information. Tickets are delivered via email.
Operational Features
Ticket Features
Specify the quantity of general admission tickets to sell, or inventory is set by the seating chart.
Set ticket fees, or charge none at all. It’s up to you. Set a fixed fee or calculated value based on the price of the ticket.
Create date range pre-sale and ticket passwords with ability to show or hide a ticket type.
A single instance of Tessera can be connected to multiple operators (or brands), which can be linked to one or to multiple payment gateways. A use case is a situation where you sell tickets to multiple venues, but must keep funds physically separate.
Tessera allows customers to check out with a single cart – and splits the order between the payment gateways.
Immediate admission feature to sell tickets quickly at the door with minimal customer information required. Leverage Tessera’s integration with a Stripe card reader to process cards or use touchless payment methods.
Connect Tessera’s Point of Sale to a credit card reader to accept credit cards and touchless payments.
Check In / Will Call Features
Check in guests with a tablet (tap to check in per ticket or per order), or scan tickets with a smartphone camera.
No need for an app or dedicated laser hardware. Just use your staff’s smartphone cameras to scan tickets.
Easily import tickets or guest list spreadsheets (CSV) into Tessera. You can use this to migrate from another ticketing system, or sell tickets in multiple systems and consolidate in Tessera.
If a customer requests a seat change, an administrative feature let you switch the seat or seats to other locations of the same price. The new ticket will be emailed instantly to the customer.
A key hospitality feature! Tessera supports both per-customer, and per-order notes fields, so you can make sure you door staff know if any special requests have been made.
Customer and Order Management
Tessera makes it easy to locate customer orders quickly. Search by customer name, order number, or by event. The order pops up instantly with complete details on tickets purchased, tax, fees, and the methods of payment.
Refund purchases instantly to the card originally used by the customer. Tessera supports refunds by credit card, cash, check, or store credit.
If a customer desires, refund their purchase to store credit to a credit code that can be used for future ticket purchases.
Create site-wide coupon or promotional codes. These are separate from event- or ticket-specific codes.
Customer can’t find their tickets? No problem. Instantly resend them by email, or have the customer choose another email address if they are encountering delivery problems.
Reports and Analytics
Track orders overall and per event.
Report includes breakdowns by type of ticket sold.
Export sales reports to spreadsheets (CSV) for additional analysis.
Track merchandise sales and inventory, with breakdown of sales by product attribute (such as by shirt size).
Track attendance in real-time as you check in guests. If there are no-shows, you can unlock additional tickets for sale.
Schedule automated emails to promoters and agents with ticket sales counts.
Hold seats or tickets, create a guest list, and comp tickets with ease.
Need to synchronize transactions with your accounting system? Tessera has a complete transactions report so you can filter by current month (or custom time period) and view details of every transaction, including the transaction ID with the underlying payment gateway. Breaks down payment method, type of card (and last 4 digits), subtotal, fees, taxes, shipping, and full total. Discounts and refunds are also considered.
Configuration Options
Tessera has built-in support for Authorize.net and Stripe.
Additional gateways upon request.
Schedule event publishing in WordPress.
Schedule ticket sales dates and time in Tessera. Independently set pre-sale dates and time for early ticket access.
Tessera synchronizes certain custom fields from WordPress, such as event name, date, and photo. This information is used in the customer’s cart and in ticket confirmation emails.
Tessera is a multi-user system with user permissions capability (administrator, will call, financial reporting, point of sale, and inventory management). For instant, set up “will call” accounts for your door staff and “point of sale” account for your box office computers.
Default ticket types to speed up entry of new shows by allowing you to pre-configure your most commonly created tickets.
Tessera support multiple seating charts so you can reconfigure your venue based on the type of event.
Emails sent to customers will include your venue name, location, and branding.
You have access to edit HTML and CSS elements for emails and Tessera cart and admin screens to custom-brand the experience. The purchase success page can also be customized with the ability to embed HTML or JavaScript.
Flexible event card display options with Tessera ticket data overlay.
Filter bar with data, tag, and fuzzy text search capability.
Sell events for multiple venues, rooms, or stages in a single website.
A modal cart sidebar can be enabled, allowing fans to add tickets to their carts and continue shopping. Alternatively, selecting tickets can lead straight to the checkout screen.
Get creative! Create any conceivable type of ticket. Mix general admission and seated.
Link events to off-site ticket sales platforms when needed. For instance, if you move a popular event to another location with higher capacity.
Recommended events is a powerful way to introduce fans to performers they may be interested in.
Sell merch in a dedicated merch ecommerce store.
Configure multiple product attributes with corresponding product photos.
Tessera’s UI library offers support for developers to customize the display of event cards and detail pages by adjusting HTML and CSS dynamically based on Tessera ticket availability conditions. For example, in the event of a sell out, you might add a custom “sold out” sticker to a card.
Embed HTML or add/remove CSS classes based on ticket conditions such as limited inventory and sold out.